The only simple point I can make is that the DNA·VIEW kinship and parentage programs will not accept 3 alleles at a locus for a paternity calculation, so don't enter all three.
There are several phenomena that manifest as tri-allelism which are very different from one another.
For an example I recommend the interesting detective story of AB Lane's paper “The nature of tri-allelic TPOX genotypes in African populations”, Forensic Sci Int Genet. 2008 Mar;2(2):134-7.